![]() ![]() This post-processing includes additional grounding calls to Microsoft Graph, responsible AI checks, security, compliance and privacy reviews, and command generation.įinally, Copilot returns a recommended response to the user, and commands back to the apps where a human-in-the-loop can review and assess. Copilot takes the response from the LLM and post-processes it. This retrieval of information is referred to as retrieval-augmented generation and allows Copilot to provide exactly the right type of information as input to an LLM, combining this user data with other inputs such as information retrieved from knowledge base articles to improve the prompt. For instance, an intranet question about benefits would only return an answer based on documents relevant to the employee’s role. We also scope the grounding to documents and data which are visible to the authenticated user through role-based access controls. It does this, in part, by making a call to Microsoft Graph and Dataverse and accessing the enterprise data that you consent and grant permissions to use for the retrieval of your business content and context. Copilot then preprocesses the prompt through an approach called grounding, which improves the specificity of the prompt, so you get answers that are relevant and actionable to your specific task. Microsoft Graph: Microsoft Graph API brings additional context from customer signals into the prompt, such as information from emails, chats, documents, meetings, and more.Ĭopilot requests an input prompt from a business user in an app, like Microsoft Dynamics 365 Sales or Microsoft Power Apps.Microsoft applications like Dynamics 365, Viva Sales, and Microsoft Power Platform and the business data stored in Microsoft Dataverse.Currently, Microsoft Power Virtual Agent and Dynamics 365 Customer Service use this retrieval-augmented generation approach as pre-processing to calling an LLM. Search (using Bing and Microsoft Azure Cognitive Search): Brings domain-specific context to a Copilot prompt, enabling a response to integrate information from content like manuals, documents, or other data within the organization’s tenant.With Copilot, Dynamics 365 and Power Platform harness the power of foundation models coupled with proprietary Microsoft technologies applied to your business data: How does Copilot in Dynamics 365 and Power Platform work? Read on for more details about these topics. Powered by Microsoft Azure OpenAI Service, Copilot is designed from the ground up on a foundation of enterprise-grade security, compliance, and privacy.In short, your business data stays within your tenancy and is used to improve context only for your scenario, and the LLM itself does not learn from your usage. Copilot uses both an LLM, like GPT, and your organization’s business data to produce more accurate, relevant, and personalized results.The AI-generated responses are uniquely contextual and relevant to the task at hand informed by your business data-whether responding to an email from within Dynamics 365, deploying a low-code application that automates a specific manual process, or creating a targeted list of customer segments from your customer relationship management (CRM) system.A few ways Copilot for natural language generation is unique: For Dynamics 365 and Microsoft Power Platform users, Copilot suggests optional actions and content recommendations in context with the task at hand. Copilot also uses an LLM however, the enterprise-ready AI technology is prompted and optimized for your business processes, your business data, and your security and privacy requirements. What’s the difference between ChatGPT and Copilot?ĬhatGPT is a general-purpose large language model (LLM) trained by OpenAI on a massive dataset of text, designed to engage in human-like conversations and answer a wide range of questions on various topics. ![]() The answers to common questions below should help your organization get started. With Copilot, Microsoft Dynamics 365 and Power Platform introduce a new way to generate ideas and content drafts, and methods to access and organize information across the business.īefore your business starts using Copilot capabilities in Dynamics 365 and Power Platform, you may have questions about how it works, how it keeps your business data secure, and other important considerations. With the introduction of generative AI across Microsoft business applications-including Microsoft Dynamics 365, Viva Sales, and Power Platform-interactions with AI across business roles and processes will become second nature. Over the past few months, the world has been captivated by generative AI and applications like the new chat experience in Bing, which can generate original text responses from a simple prompt written in natural language. ![]()
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